Whatʼs included with ProSupport?

Unlimited Help Desk and Remote Support

Donʼt waste time troubleshooting issues or looking for answers to your questions.  Let us know and weʼll take care of it.  You have unlimited access to us via email, our help center website, and telephone.  We also provide remote screen sharing software so we can take a look at your issue when it is convenient for you.  Weʼll take care of all of your technology issues including: MacOS, application support, networking, email, and internet. Even your iPhones are supported.

Daily Computer Monitoring

With our monitoring service you can sleep better at night knowing that we are making sure your backups are running as expected and if they are not weʼll take proactive action to fix it.  We will even track your system hard driveʼs health and let you know if you are running low on space.  AppleCare warranty status, CPU usage, errors, and more will be monitored so you can focus on getting your work done and not worrying about your Mac.

Periodic Maintenance and Update monitoring

Keeping track of updates and running computer maintenance routines are time consuming and often forgotten in a busy office.  We will let you know if your Mac needs to have software updated and we will run periodic maintenance tasks to make sure your Macs are running as fast as they can.

Priority Response

Our ProSupport clients get our attention first.  We guarantee a response to any request within 24 hours but you can usually expect same day service.

Reduced Onsite Rates

Sometimes an issue canʼt be fixed remotely. For instance, if a Mac needs a new hard drive or you have a new machine that needs to be setup an onsite visit is needed.  If a site visit is required, our ProSupport clients get the best rate available.

Who is it for?

If you are a one person shop or have as many as 20 users and you use Macs then ProSupport is for you. ProSupport is also perfect for “PC” companies with a department of Macs and no dedicated support from the in-house IT department.

What does it cost?

Pricing for ProSupport is easy and is based on the number of users in your business.  Please contact us for the latest pricing.